Privacy information
Privacy Policy
This Policy explains how personal information may be handled when you use this Egypt-focused air-conditioning cleaning and maintenance service website.
We respect visitor privacy.
Information submitted through the website should be used only for clear service, communication, security and website-operation purposes.
1. Information you may provide
If you contact the service team through a form or another website contact channel, you may provide information such as:
- Name
- Email address
- Telephone number
- City, district or service area
- Requested AC service
- Number of units, where provided
- General information about the AC unit
- The message submitted with the enquiry
2. Technical information
Depending on the website configuration, basic technical information may be processed automatically, such as IP address, browser type, device information, operating system, language, page visits, timestamps and referral source.
3. Information you should not submit
Please do not send passwords, payment-card details, copies of identity documents, medical information or other unnecessary sensitive information through a public AC service-request form.
4. How information may be used
- To respond to AC cleaning and maintenance enquiries.
- To check whether service is available in the area you provide.
- To discuss the requested service scope and practical visit details.
- To follow up on a genuine service request.
- To operate, secure and maintain the website.
- To reduce spam, fraud, abuse or misuse of public forms.
- To maintain reasonable service records where needed.
- To comply with applicable legal obligations.
- To improve website usability using appropriately handled analytics where enabled.
5. Service forms and appointment requests
Information submitted through a service-request form may be used to review and respond to the enquiry. Submitting a form does not by itself confirm an appointment, technician availability, service acceptance, price or a particular service result.
6. Cookies and similar technologies
The website may use cookies or similar technologies for essential functions, security, preferences and, where enabled, analytics or advertising. Please see the Cookies Policy for more information.
7. Sharing with service providers
Information may be shared only where reasonably necessary with parties such as:
- Website hosting and security providers.
- Email or communication providers used to reply to enquiries.
- Relevant service personnel involved in handling an accepted request.
- Analytics or advertising providers where such tools are lawfully enabled.
- Professional advisers where reasonably necessary.
- Competent authorities where disclosure is required by applicable law.
8. International processing
Some technical providers may operate infrastructure outside Egypt. Where information is processed internationally, appropriate safeguards should be used as required by applicable law.
9. How long information may be kept
Information should be kept only for as long as reasonably necessary for the relevant service enquiry, follow-up, record keeping, security, dispute handling or legal obligation.
10. Your privacy choices
You may be able to request information about personal data held about you, subject to applicable law.
You may request correction of inaccurate personal information where applicable.
You may request deletion in circumstances where applicable law provides that right.
11. Data security
Reasonable administrative, technical and organisational measures should be used to reduce risks such as unauthorised access, loss, alteration or misuse. No internet-based system can guarantee absolute security.
12. Children
This website is intended for adults arranging household or business AC services. It is not designed to intentionally collect personal information from children through service-request forms.
13. Third-party websites
The website may link to maps, communication platforms or other external services. Their privacy practices are governed by their own notices and are outside this website's control.
14. Changes to this Policy
This Privacy Policy may be updated to reflect changes in website features, service operations, providers or applicable requirements. The current version will be published here.
15. Contact
For privacy questions or requests, please use the contact details provided on the main website.
This Privacy Policy is intended for an Egypt-focused service website and should be applied together with applicable Egyptian privacy and data-protection requirements.